Refund Policy

Last updated: 4 August 2026

We are committed to providing every User with a satisfactory purchasing experience for every transaction completed through SuperStash. As all Products offered through SuperStash are authentic, factory-sealed trading card products, special conditions apply to the return of Products and the issuance of refunds, as set out in this Refund Policy. This Refund Policy forms an integral and inseparable part of the Terms and Conditions. By accessing or using SuperStash and/or placing an Order, you acknowledge that you have read, understood, and agreed to be bound by this Refund Policy.

A. Factory-Sealed Products

All Products offered by us are supplied in their original factory-sealed condition.

To preserve the authenticity and integrity of our Products and to ensure fair treatment for all Users, we do not accept returns of, or provide refunds for, any Product once its factory seal has been opened, broken, or removed, except where the Product is proven to have been received by the User in a damaged, defective, or non-conforming condition, as provided in these Terms and Conditions.

B. Claim

If you receive a Product that is damaged, defective, or does not conform to the confirmed Order, and the applicable requirements set out in the Terms and Conditions are satisfied, you must submit a claim to us no later than three (3) calendar days from the date on which the Product is delivered to you. To submit a claim under this Refund Policy, you must contact us via WhatsApp, which is our preferred communication channel, or by email using the contact details available on our Contact page.

Your claim must be accompanied by:

  1. the applicable Order reference number;
  2. clear photographs showing the condition of the Product and its packaging; and
  3. a complete and uninterrupted video recording of the entire package opening (unboxing) process.

Upon receipt of your claim, we will review and verify the information and supporting evidence provided. If we determine, in our reasonable discretion, that the claim is valid and satisfies the requirements of the Terms and Conditions and this Refund Policy, we will replace the affected Product (subject to product availability) or issue a full refund for the affected Product in accordance with this Refund Policy.

Any refund to which the User is entitled under this Refund Policy shall be limited to the amount actually paid for the applicable Product and shall not include any shipping, delivery, handling, or other ancillary charges paid by the User.

C. Orders We Are Unable to Fulfil

If We cancel all or any part of an Order because the relevant Product is out of stock or for any other reason that prevents us from fulfilling the applicable Order, You shall be entitled to receive a refund equal to the full amount of any payment received by us in respect of the cancelled Product(s).

D. Pre-Orders (Deposits and Final Payment)

Pre-Orders are placed by paying the required deposit at the time of checkout. The outstanding balance shall become payable once the relevant Product becomes available, and you will be contacted via WhatsApp with instructions for completing the final payment.

Upon confirmation of a Pre-Order, the deposit shall be non-refundable, as it constitutes your commitment to secure an allocation of the applicable Product and to lock in the agreed purchase price. If we cancel a Pre-Order or are otherwise unable to fulfil the applicable Order, including, without limitation, where the relevant Product is not supplied or delivered to us by the distributor or supplier, we will refund all amounts paid by you in respect of the affected Pre-Order, including the deposit, in accordance with this Refund Policy.

You may cancel your Pre-Order at any time prior to payment of the outstanding balance. In such an event, the deposit shall be forfeited and shall not be refundable.

Once the outstanding balance has been paid and the Product has either been dispatched to you or made available for self-collection, the provisions relating to factory-sealed Products set out in this Refund Policy shall apply in full.

E. Refund Procedure

Any approved refund request will be processed by bank transfer to the User’s designated bank account, which, where practicable, shall be the same bank account used by the User to make the original payment.

Unless otherwise specified in this Refund Policy, the refund will be processed within no later than seven (7) Business Days after: we have received the returned Product; and your claim has been received and approved in accordance with Section B.

Where a return is approved under this Refund Policy, you must return the applicable Product to the address designated by us using a courier or postal service provider selected at your own expense and risk, unless otherwise agreed by us in writing. Upon dispatch of the returned Product, you must promptly provide our customer support team with the applicable shipment tracking number (airway bill or consignment number) to facilitate verification and processing of your claim.

Shipping fees paid by the User are non-refundable.

F. Circumstances in Which Refunds Are Not Available

Refunds will not be available under any of the following circumstances:

  1. the factory seal of the Product has been opened, broken, or removed, or the Product has been used;
  2. the User changes their mind (change of mind) after receiving the Product in good condition;
  3. any claim in respect of a damaged, defective, or non-conforming Product made after the expiration of the 3 (three) calendar-day claim period commencing on the date the Product is delivered to and received by the User;
  4. the Product is damaged after it has been delivered to and received by the User; or
  5. the market value, collectible value, or resale value of the Product has increased or decreased.