Terms & Conditions

Last updated: 4 August 2026

These Terms and Conditions, including all schedules, appendices, amendments, and supplements thereto (the “Terms and Conditions”), constitute a legally binding agreement between You (as defined below) and Us (as defined below). Please read these Terms and Conditions carefully before accessing, using, and/or conducting any transaction through SuperStash. If you do not agree with any provision, whether in whole or in part, of these Terms and Conditions, you are advised not to access, use, or conduct any transaction through SuperStash. By registering for, accessing, using, and/or conducting any transaction through SuperStash, you represent, warrant, and acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions, and you agree to comply with all provisions contained herein.

These Terms and Conditions shall constitute the principal agreement and shall serve as the governing instrument for, and shall be incorporated by reference into, all other applicable terms and conditions, including but not limited to the Privacy Policy and any other policies, terms, guidelines, or conditions that We may issue, amend, or supplement from time to time, and by agreeing to these Terms and Conditions, You acknowledge and agree to be bound by all derivative terms and conditions issued pursuant hereto, including the Privacy Policy, as amended from time to time. The invalidity, illegality, unenforceability, or ineffectiveness of any such other terms and conditions shall not affect the validity, legality, enforceability, or effectiveness of these Terms and Conditions or the Privacy Policy, each of which shall remain in full force and effect.

We reserve the right, at our sole discretion, to amend, modify, vary, supplement, or otherwise update these Terms and Conditions from time to time without prior notice by posting the revised version on our application and/or website. We encourage you to review these Terms and Conditions periodically to ensure that you are aware of the most current version. Your continued access to or use of SuperStash following the posting of any amendment, modification, variation, or update to these Terms and Conditions shall constitute your acknowledgment and acceptance of such amendment, modification, variation, or update, and your agreement to be bound thereby.

A. Definitions

  1. SuperStash is an online store platform owned and operated by PT Putra Abyudaya Nusantara (“PT PAN”), acting as an authorized distributor in Indonesia of factory-sealed Trading Card Game (“TCG”) products. Through the Platform, SuperStash offers for sale and sells such TCG products to You as the purchaser.
  2. You, or User means any individual who accesses, uses, or conducts any transactions through SuperStash.
  3. Privacy Policy means the policy setting forth the terms governing how we collect, access, use, process, store, protect, disclose, and otherwise handle the personal data of individuals in connection with their use of our services, access to the Platform, and interactions with us.
  4. Platform means the SuperStash website located at https://superstash.id.
  5. Personal Data means any data relating to an identified or identifiable natural person, whether directly or indirectly identifiable, either on its own or in combination with other information, through electronic or non-electronic systems.
  6. Order means a transaction for the purchase of Products initiated by a User for Products offered for sale by the Seller through SuperStash.
  7. Products means the goods or items offered, made available, and/or sold by us through the Platform, consisting of officially licensed, factory-sealed TCG products.
  8. “Electronic Notice” means any notice, notification, communication, or other correspondence sent to the mobile phone number you have registered with us via SMS or WhatsApp, or through any other electronic communication channel that we may designate from time to time.
  9. Delivery means the shipment and delivery of Products ordered through SuperStash to the User.

B. Intellectual Property Rights

  1. SuperStash is a trademark owned by PT PAN.
  2. All content, materials, descriptions, images, and information displayed on the Platform, including, without limitation, any text, data, images, graphics, designs, logos, prices, and services, are the exclusive property of PT PAN or its licensors and are protected by applicable intellectual property and other applicable laws.
  3. You shall not publish, reproduce, copy, distribute, display, transmit, modify, or otherwise exploit any Platform Content, by any means or in any form, for any purpose, including, without limitation, for your own commercial or business purposes or in connection with any collaboration, partnership, or other arrangement with any third party, without the prior written consent of PT PAN or the applicable licensor.

C. Products

  1. We sell only authentic, officially licensed, factory-sealed Products. Product images are provided for illustrative purposes only.
  2. The contents of any factory-sealed Product are determined solely by the manufacturer. We make no representations, warranties, or guarantees whatsoever regarding the likelihood of obtaining any particular card (including applicable pull rates), any specific card, or the resale value of any Product.
  3. We do not offer for sale any graded cards or single cards through the Platform unless expressly stated in the applicable Product description.
  4. The availability of any Product is subject to change at any time without prior notice. We reserve the right, at our sole discretion, to reject or cancel any Order in the event of inventory shortages or discrepancies, system errors, pricing or listing errors, or any event or circumstance beyond our reasonable control. In such circumstances, any payment received for the affected Order shall be refunded in accordance with the applicable Refund Policy, and such refund shall constitute your sole and exclusive remedy in respect of the cancellation.
  5. Product packaging, including its design, language, labeling, or other features, may be modified by the manufacturer from time to time without prior notice. Any such modification shall not constitute a defect in the Product and shall not, by itself, give rise to any right to reject, return, or claim a refund or replacement.
  6. Minor damage to the outer packaging, including, without limitation, minor dents, scuffs, scratches, creases, or shrink-wrap imperfections that do not affect the Product itself or its contents, shall not constitute a defect in the Product and shall not constitute valid grounds for any return, exchange, refund, or other claim, except as otherwise required by applicable law.
  7. Once the factory seal of a Product has been broken or removed, the Product is not eligible for return or exchange, except where the Product is proven to have a manufacturing defect for which the manufacturer is responsible, or as otherwise required by applicable law.
  8. We reserve the right, at our sole discretion, to impose limits on the quantity of any Product that may be purchased in a single Order or by a single User, where we consider such limits necessary to maintain Product availability or to prevent excessive, abusive, or otherwise unreasonable purchasing practices.
  9. Product information, including specifications, release dates, package contents, and images, is provided by the manufacturer. In the event that the manufacturer makes any changes to such information, we reserve the right to update the information displayed on the Platform without prior notice.

D. Orders and Pre-Order Terms

  1. You may place an Order using a valid and contactable WhatsApp number. The submission of an Order constitutes an offer by you to purchase the relevant Product(s). No contract of sale shall be deemed to have been formed unless and until we have confirmed your order via WhatsApp and have received payment in full for the applicable order.
  2. We reserve the right, at our sole discretion, to reject or cancel any Order, including, without limitation, where: (i) the ordered Product is no longer available; (ii) there is an error in the Product price, description, or other Product information; (iii) we reasonably suspect fraud, misuse, unauthorized activity, or any unlawful or prohibited conduct; or (iv) payment cannot be verified or authorized.
  3. Certain Products are made available for purchase on a pre-order (“PO”) basis prior to their official release date. You may place a PO by submitting an Order and paying the required deposit at the time of checkout. Once the relevant Product becomes available at our premises, we will contact you via WhatsApp to:
    1. arrange for payment of the outstanding balance; and
    2. arrange shipment of the Product, if you have selected the delivery option, or notify you of the available collection (pick-up) schedule from which you may choose, if you have selected the self-collection option.
  4. Upon confirmation of a PO, the applicable deposit shall be non-refundable, except where We cancel the PO or are unable to fulfil the applicable Order. Any refund in such circumstances shall be made in accordance with our Refund Policy.
  5. Any stated release date or estimated arrival date for a Product is provided for reference only and is subject to change at any time in accordance with the schedule determined by the manufacturer or distributor. The purchase price applicable to your Pre-Order shall be fixed at the time the Pre-Order is placed (“Price Lock”). Accordingly, the total purchase price agreed for the applicable Product shall consist of the deposit and the outstanding balance and shall not be affected by any subsequent increase or decrease in the market price of the Product following the commencement of the PO period.
  6. Our PO pricing is determined based on the Fair Market Value (“FMV”) applicable at the time the PO period commences. Following the commencement of the PO period, the market price of the Product may increase or decrease; however, any such fluctuation shall not affect the purchase price agreed upon in your Order.
  7. Approximately two (2) to four (4) weeks prior to the official release date, we will contact you via WhatsApp to provide an update regarding the allocation of your PO.
  8. In certain circumstances beyond our reasonable control, including, without limitation, operational issues affecting the distributor or limitations in Product allocation imposed by the manufacturer, we may be unable to fulfil your PO. In such circumstances, we will refund one hundred percent (100%) of the deposit paid by you in accordance with our Refund Policy. If you remain interested in purchasing the relevant Product, we will use commercially reasonable efforts to give your future PO priority during the next applicable PO period, subject to product availability and allocation by the manufacturer or distributor.

E. Prices and Payment

  1. All prices displayed on the Platform are stated in Indonesian Rupiah (Rp). Prices are subject to change at any time prior to confirmation of your Order. In the unlikely event of an obvious pricing error, we reserve the right, at our sole discretion, to reject or cancel the affected Order. In such circumstances, any payment received in respect of the affected Order shall be refunded in full in accordance with our Refund Policy.
  2. Payment may only be made by bank transfer. Upon completion of the checkout process, you will be provided with our designated bank account details together with your Order reference number. You must remit payment for the full amount specified in your Order and include the applicable Order reference number as the payment reference. Any Order for which payment is not received within twenty-four (24) hours after checkout may, at our sole discretion, be cancelled. Upon verification of your payment, we will confirm receipt of payment and the status of your Order via WhatsApp.

F. Delivery and Collection

  1. We offer nationwide delivery throughout Indonesia, as well as complimentary self-collection from our premises. Any estimated delivery time is provided for reference only and is dependent upon the courier service provider selected for the delivery.
  2. The risk of loss of or damage to the Products shall pass to you upon our delivery of the Products to the courier service provider or, in the case of self-collection, upon your collection of the Products from our premises. The address of our premises and our operating hours are available on our Contact page.

G. Cancellation and Returns

Order cancellations, claims relating to damaged or non-conforming Products, and any applicable refunds shall be handled and processed in accordance with our Refund Policy.

H. Miscellaneous Provisions

  1. To the fullest extent permitted by applicable law, our aggregate liability arising out of or in connection with any Order shall not exceed the total amount actually paid by you for the applicable Order. To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, exemplary, punitive, or consequential damages, or for any loss arising from fluctuations in the market value or resale value of any Product.
  2. These Terms and Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Indonesia.
  3. These Terms and Conditions are made in Bahasa Indonesia languages and English languages. In the event of any inconsistency between the Indonesian language and English language texts or should there be any dispute on the meaning or interpretation of certain provisions, the Bahasa Indonesia language text will prevail and the English language text will be deemed to be amended to conform with and to make the relevant English language text consistent with the relevant Bahasa Indonesia text.
  4. If you have any questions regarding these Terms and Conditions, please contact us via WhatsApp through the Contact Us page.
  5. You acknowledge and agree that your use of the Platform is undertaken entirely at your own risk. SuperStash is provided to you on an “as is” and “as available” basis.
  6. Any matters not expressly addressed or contemplated under these Terms and Conditions shall be determined and resolved by SuperStash in accordance with applicable law and the principles of good faith.
  7. SuperStash reserves the right, at its sole discretion, to amend, revise, or update these Terms and Conditions from time to time. Users are advised to review the Terms and Conditions page periodically to remain aware of any amendments, modifications, or updates made by SuperStash.
  8. By continuing to access or use the Platform following any amendment, modification, or update to these Terms and Conditions, Users shall be deemed to have acknowledged, accepted, and agreed to be bound by such amended or updated Terms and Conditions.

I. Restrictions and Prohibitions

  1. While accessing, browsing, or using SuperStash, you are prohibited from, including without limitation:
    1. committing, facilitating, encouraging, or supporting any criminal act or unlawful activity;
    2. transmitting, introducing, distributing, or otherwise disseminating any virus, malware, or other harmful code of any kind to or through SuperStash;
    3. infringing or violating the rights of any third party, including intellectual property rights and other proprietary rights; or
    4. impersonating any person or entity, providing inaccurate, false, fraudulent, or misleading information, identity, or representations, and/or using the personal data or information of any other person without proper authorization.
  2. We reserve the right, at our sole discretion, to take any action deemed necessary or appropriate in response to any violation of these Terms and Conditions, including, without limitation, cancelling, suspending, or withholding any Order and/or delivery of Products, restricting, suspending, or terminating access to User accounts, reporting such violations to the competent authorities, and taking any legal action or seeking any remedies available under applicable laws and regulations.

J. Force Majeure

Our failure or delay in performing any or all of our obligations under these Terms and Conditions shall not constitute a breach of these Terms and Conditions if such failure or delay is caused by an event beyond SuperStash reasonable control (“Force Majeure Event”), including, without limitation, natural disasters, fire, labor strikes, war, riots, civil unrest, rebellion, or other military actions, actions or decisions of any competent authority or government institution affecting the continued operation of telecommunications services, actions or omissions of any third party resulting in SuperStash being unable to provide telecommunications services, decisions of competent authorities or changes in government policies affecting the operation of SuperStash services, including changes to the applicable fees or charges imposed on Users, and outbreaks, epidemics, and/or pandemics. Users agree to release and hold us harmless from any claims, demands, liabilities, or losses arising from our inability to fulfil any User request through SuperStash, whether in whole or in part, due to any Force Majeure Event.

K. Acceptance & Consent

By accessing and using SuperStash, you acknowledge, accept, and agree to be bound by:

  1. these Terms and Conditions;
  2. our Privacy Policy; and
  3. all applicable laws and regulations.

L. Closing Provisions

You acknowledge and agree that these Terms and Conditions constitute an electronic agreement between you and us. By accessing and using SuperStash, you provide your consent to enter into and be bound by this agreement, and such electronic acceptance shall have the same legal effect as a written agreement. These Terms and Conditions shall be valid, legally binding, and enforceable upon you and shall remain in effect for as long as you access or use SuperStash.